Thank you for choosing OG Divine for your street-styled, oversized Sanatan Dharma apparel. We are committed to delivering your orders to you in a timely and efficient manner. Please review our shipping policy to understand the details and procedures regarding the shipment of your purchases.
Domestic Shipping:
- - Currently, we offer shipping services within India.
- - We work with renowned shipping carriers such as Delhivery, Bluedart, and DTDC to ensure reliable and secure delivery of your orders.
Processing Time:
- - We strive to process and dispatch all orders within 48–72 hours of your purchase. Please note that processing times may vary during peak seasons or promotional periods.
Shipping Costs:
- - We offer free delivery across India on prepaid orders.
- - We charge ₹100/- for standard delivery across India on COD orders.
- - For international shipping, we charge ₹1600/- (may vary based on location)
Estimated Delivery Times:
- - The estimated delivery time for domestic shipping is approximately 5-10 days from the date of dispatch.
- - Please note that delivery times may vary depending on the shipping destination and any unforeseen circumstances.
Order Tracking:
- - Once your order is dispatched from our warehouse, we will provide you with a tracking number via email.
- - You can use this tracking number to track the status of your shipment on the respective shipping carrier's website.
Expedited Shipping:
- - Currently, we do not offer expedited shipping options. All orders are shipped using our standard shipping methods.
Lost, Damaged, or Stolen Packages:
- - In the unfortunate event of a lost, damaged, or stolen package, please contact our customer support team immediately at hello@ogdivine.com.
- In the case of damaged goods, please provide us with relevant information and evidence. Upon verification, we will guide you through the exchange process. Once we receive the damaged item, we will arrange for a replacement as per your preference and product availability.
Shipping Limitations:
- - We strive to deliver to as many locations as possible. However, there are certain pin codes that may not be serviceable by our default delivery partners for prepaid or cash-on-delivery services.
- - In such cases, we will ship your order via India Speed Post, as it covers all pin codes on the prepaid mode.
Additional Conditions:
1. OG Divine is not responsible for incorrectly provided addresses or other details (such as mobile number, pin-code, etc) that result in lost or misdirected packages. It is the customer's responsibility to ensure that the shipping address and details provided during checkout is accurate and complete. If a package is returned to us due to an incorrect or incomplete address or any other reason, the customer will be responsible for the cost of re-shipment(₹200/- per item). We encourage you to double-check your shipping information before placing your order.
- 2. It is also the customer's responsibility to receive the orders within the set attempt limits set by the delivery partner. In case the delivery is failed, the customer is liable to pay the re-shipment cost i.e ₹200/- per item.
3. Size Issues:
- In the event of size-related issues, customers are responsible for ensuring the correct size is selected at the time of purchase.
- If a customer wishes to exchange an item for a different size, a replacement can be arranged.
- A nominal fee of ₹200/- (per item) will be charged for the exchange, which covers the cost of shipping and handling.
- Due to international shipping constraints, exchanges/returns are not allowed for customers outside of India.
- For international order, OG Divine is not liable for items seized or items put on hold by the custom clearance agency of the customer's country.
- The customer must contact our customer support team at hello@ogdivine.com within 2 days of receiving the item to initiate the size exchange process.
